FAQ
Everything Shippers Ask Us
Straight answers on process, timing, compliance and cost. Still stuck? Ask an expert →
We collect your cargo, screen and build it into airline containers (ULDs), clear export customs, fly it on scheduled or freighter services, clear import customs and deliver to the final address — with careful handling throughout.
Express: 1–3 days. Standard door-to-door: 3–6 days depending on lane, customs and final-mile distance. Time-critical charters fly to your exact schedule — sometimes same-day.
Yes. Single pieces over 20 tonnes and lengths beyond belly-hold limits fly on freighter services with certified load plans, high-loaders and permits arranged in advance. Send drawings and weights with your quote request.
Your coordinator confirms pickup, uplift and delivery by email and phone — and our team is available around the clock for urgent updates. For anything else, contact our team.
Yes — in-house brokers handle export and import clearance on every lane we serve, including duties-and-taxes-paid options for e-commerce shipments.
Typically a commercial invoice, packing list and the air waybill (which we issue). Regulated goods add declarations — e.g. a Shipper's Declaration for dangerous goods. We'll send you an exact checklist with your quote.
Yes — our IATA DGR-certified team handles lithium batteries, flammables, corrosives, dry ice and more, including classification, UN packaging and declarations. See the dangerous goods page.
Absolutely — it's our most-booked product. Pickup, export clearance, uplift, import clearance and final-mile delivery under one AWB. See door-to-door freight.
On chargeable weight (whichever is greater: actual or volumetric), the service level, fuel and security surcharges, and origin/destination handling plus clearance. Our quotes are always all-in — read the pricing guide for detail.